Refund & cancellation

  1. Refund Policy:
  • Clearly state the circumstances under which a customer is eligible for a refund (e.g., product defects, service failures, dissatisfaction).
  • Specify the timeframe within which customers must request a refund (e.g., within 30 days of purchase).
  • Detail the process for customers to initiate a refund request (e.g., contacting customer support, filling out a refund form).
  • Explain any conditions or limitations that apply to the refund (e.g., restocking fees, return shipping costs).
  • If applicable, describe any products or services that are non-refundable.
  1. Cancellation Policy:
  • Explain the conditions under which customers can cancel an order or service (e.g., before shipment, within a specific time frame).
  • Outline the steps customers need to take to cancel (e.g., contacting customer support, filling out a cancellation form).
  • If there are any penalties or fees for cancellations, clearly state them.
  • Provide any relevant details about partial cancellations (if applicable).
  1. Exceptions:
  • Include any exceptions to the standard refund and cancellation policy.
  • If certain products or services have different refund or cancellation rules, specify them separately.
  1. Contact Information:
  • Provide contact details for customers to reach out regarding refunds or cancellations (e.g., customer support email or phone number).

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